{"id":14042,"date":"2021-01-25T17:04:31","date_gmt":"2021-01-26T00:04:31","guid":{"rendered":"https:\/\/grin.co\/?p=14042"},"modified":"2025-10-03T14:41:50","modified_gmt":"2025-10-03T21:41:50","slug":"dtc-strategies-for-customer-acquisition","status":"publish","type":"post","link":"https:\/\/grin.co\/blog\/dtc-strategies-for-customer-acquisition\/","title":{"rendered":"3 DTC Customer Acquisition Strategies You Need to Succeed"},"content":{"rendered":"\n\n\n<p><span style=\"font-weight: 400;\">When ecommerce was still in the early stages, the direct-to-consumer business model was so innovative that new companies could grow to multi-million dollar enterprises in just a few years. Companies that would traditionally leave the sales pitch to large retailers, were using the internet to send their message directly to consumers, and consumers were listening.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Today the landscape is much different. The last year brought such an influx of new players to ecommerce, that competition for consumers&#8217; attention and loyalty is driving most of the DTC trends we\u2019re going to see in 2021.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC brands who succeed, will follow these trends and offer consumers a relationship instead of simply a transaction, utilizing as many of the new tools available to give customers a smooth, personalized experience from beginning to the end of the customer journey.<\/span> Listed below are our top three DTC strategies for customer acquisition to try.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">What is the direct-to-consumer business model?<\/span><\/h2>\n\n\n\n<p><b><i>Direct-to-consumer (DTC) businesses manufacture and ship their products directly to consumers without the use of a middle man.<\/i><\/b><\/p>\n\n\n\n<p>Ca<span style=\"font-weight: 400;\">When online shopping was still in the very early stages, a few innovative companies like <\/span><a href=\"https:\/\/www.inc.com\/magazine\/201603\/liz-welch\/casper-changing-mattress-industry.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><span style=\"font-weight: 400;\">Casper<\/span><\/a><span style=\"font-weight: 400;\"> (mattresses) began to market directly to consumers with a simple message and an emphasis on the customer experience.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Since those days the DTC model, characterized by borrowed supply chains, online-only retail, direct distribution, and social media marketing, has exploded.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/08\/Traditional-Retail-vs-Directo-to-Consumer-Desktop-1.webp\" alt=\"Traditional Retail vs Direct-to-Consumer comparison with icons\" class=\"wp-image-16792\"\/><figcaption class=\"wp-element-caption\">I<em>mage via <a href=\"https:\/\/www.coredna.com\/blogs\/direct-to-consumer\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Core dna<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id14042_aa0ecb-e1 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane14042_4293b7-fd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Infographic Transcript<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_bookOpen kt-btn-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z\"\/><path d=\"M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z\"\/><\/svg><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><em><strong>Traditional Retailer vs Direct-to-Consumer<\/strong><\/em><\/p>\n\n\n\n<p><em>Traditional Retailer: Manufacturer to Wholesaler to Distributor to Retailer to Consumer<\/em><\/p>\n\n\n\n<p><em>Direct-to-Consumer: Manufacturer to Advertising\/Website to Consumer<\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">With accessible start-up and scaling costs, a <\/span><a href=\"https:\/\/www.emarketer.com\/content\/direct-to-consumer-brands-2019\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">2019 report<\/span><\/a><span style=\"font-weight: 400;\"> counted over 400 DTC brands on the market and that number is likely even higher today.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How are brands moving to ecommerce DTC in 2021?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">With such a large segment of the retail customer experience moving online, consumers are drawn to DTC brands that offer a <\/span><a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/personalize-customers-shopping-experience-for-ecommerce\/\"><span style=\"font-weight: 400;\">personalized<\/span><\/a><span style=\"font-weight: 400;\"> experience.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This means that even if they tend to buy from marketplaces like Amazon or target.com, they are looking to buy products with a relatable brand story, accessible customer service, and reliable delivery methods.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To match these evolving consumer demands, brands who want to move to ecommerce DTC in 2021 and succeed, need to pay attention to several key factors in their direct-to-consumer business model:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Providing a Unified Customer Experience<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Brands need to constantly evaluate their omnichannel presence, ensuring consistency in the customer\u2019s experience as well as a smooth transition between platforms.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Focusing on Personalization<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Choose the right platforms and plug-ins to allow for personalization at key points in the customer journey, as well as mobile adaptability and eWallet integration.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Flexibility in Operations<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Brands should prepare for changes to both their supply chain and cash flow as they move from fulfilling a few large orders to wholesalers to the higher frequency of smaller orders in the DTC market.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Optimizing Logistics<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Reliable delivery drives many online buying decisions. Brands moving to DTC need to optimize the logistical side of order fulfillment and shipping to ensure reliable delivery to consumers all over the world.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Collecting the Right Data<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">As a company grows, it\u2019s important to install proper tracking tools and attribution software in order to gain a clear picture of where new customers are coming from and what motivates existing customers to buy more.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/GTM-plus-banners-chart-ecommerce-1024x538-2.webp\" alt=\"\" class=\"wp-image-25023\" style=\"width:900px\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/GTM-plus-banners-chart-ecommerce-1024x538-2.webp 1024w, https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/GTM-plus-banners-chart-ecommerce-1024x538-2-300x158.webp 300w, https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/GTM-plus-banners-chart-ecommerce-1024x538-2-768x404.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image via <a href=\"https:\/\/gtm-plus.com\/evolution-of-ecommerce-trend-to-expect-in-2021\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">GTM Plus<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id14042_2cc2d0-a2 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane14042_adc586-5e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Infographic Transcript<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_bookOpen kt-btn-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z\"\/><path d=\"M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z\"\/><\/svg><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><em><strong>Global Ecommerce sales growth from 2017 to 2023<\/strong><\/em><\/p>\n\n\n\n<p><em>2017: $2.382 trillion<\/em><\/p>\n\n\n\n<p><em>2018: $2.928 trillion<\/em><\/p>\n\n\n\n<p><em>2019: $3.535 trillion<\/em><\/p>\n\n\n\n<p><em>2020: $4.206 trillion<\/em><\/p>\n\n\n\n<p><em>2021: $4.927 trillion<\/em><\/p>\n\n\n\n<p><em>2022: $5.695 trillion<\/em><\/p>\n\n\n\n<p><em>2023: $6.542 trillion<\/em><\/p>\n\n\n\n<p><em>Sales in trillions U.S. dollars<\/em><\/p>\n\n\n\n<p><em>Source: eMarketer.com<\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Direct-to-consumer marketing in 2021<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC marketing is becoming more personalized as tracking tools and software integrations allow for more targeted marketing. But beyond smart algorithms and sophisticated funnels, direct-to-consumer brands who want to stay the course in 2021 also need to foster a sense of community with their customers.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC brands with a relatable brand story will be able to get their message across on social channels to more potential customers and stand out from their competition. A winning direct-to-consumer marketing strategy is all about building a <\/span><span style=\"font-weight: 400;\">relationship<\/span><span style=\"font-weight: 400;\"> with the consumer.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Brands who are following the guidelines below are finding a way to cut through the noise in ecommerce marketing today and bring loyal customers to their brand.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Consumers Are Loyal to Brands Who Offer Transparency<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC marketing offers a unique opportunity for DTC brands to speak 1-on-1 with their customers.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Brands who share their values and give a behind-the-scenes look at their company are able to establish an emotional connection with consumers. This emotional connection is <\/span><a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.forbes.com\/sites\/billeehoward\/2020\/10\/25\/insights-2021-a-cx-centric-future-powered-by-customer-advocacy-micro-data--emotion\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">essential<\/span><\/a><span style=\"font-weight: 400;\"> for both attracting and retaining customers over the long term.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Customers Are Coming to DTC Brands for Reasons That Aren\u2019t Sales<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Today the average consumer carries around a comparative shopping tool in their pockets, and that\u2019s exactly how they use it.&nbsp; Brands that treat their customers as users, not as buyers, set themselves apart as a go-to resource.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC brands are doing this by offering relevant lifestyle <\/span><a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/top-10-blogger-influencers\/\"><span style=\"font-weight: 400;\">content<\/span><\/a><span style=\"font-weight: 400;\">, concierge shopping services, and a focus on customer success.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Social Influencers Are the New Word-of-Mouth<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Nothing beats the instant trust won when people share their positive experience with a company to their friends and family.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Since the direct-to-consumer business model has a global reach, social media, and specifically <a class=\"rank-math-link\" href=\"https:\/\/grin.co\/influencer-marketing-guides\/\">influencers<\/a> who dominate social media content, are one of the best ways to take the benefits of word-of-mouth advertising and move it online.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Customer Acquisition Strategy in 2021<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The year 2020 ushered in a new era for virtually every sector of the economy, but none more dramatically than online. <\/span><a href=\"https:\/\/www.digitalcommerce360.com\/2021\/02\/19\/ecommerce-during-coronavirus-pandemic-in-charts\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"><span style=\"font-weight: 400;\">Trends<\/span><\/a><span style=\"font-weight: 400;\"> that were projected to reach their peak in five to ten years, hit many of those numbers in a mere 3-6 months.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The sudden increase in online shopping has changed the way all types of brands are looking at their customer acquisition strategy. Using the best tools that are available in video, AR, VR, and AI, brands are working to build interactive and personalized digital experiences for their customers. As consumers&#8217; needs change along with the course of the pandemic, brands need to adapt to these customer\u2019s needs in order to be in demand.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Following the roller coaster of 2020 when it came to advertising costs, brands should be strategic by leveraging marketing channels with a high ROI, as well as constantly testing and tracking to find out what is working. Along with choosing the highest performing channels, brands need to invest heavily in customer acquisition by offering discounts, payment terms and delivery options, luring consumers away from other brands with their more attractive offers.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"365\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/Screen-Shot-2021-01-25-at-12.32.39-PM.webp\" alt=\"Different marketing channels list and costs\" class=\"wp-image-25024\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/Screen-Shot-2021-01-25-at-12.32.39-PM.webp 600w, https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/Screen-Shot-2021-01-25-at-12.32.39-PM-300x183.webp 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption class=\"wp-element-caption\"><em>Image via <a rel=\"noreferrer noopener\" href=\"https:\/\/www.searchenginewatch.com\/2021\/01\/04\/eight-ways-to-align-your-customer-acquisition-strategy-in-2021\/\" target=\"_blank\">Search Engine Watch<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DTC strategies for customer  acquisition<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">While brick-and-mortar sales continue to dominate the retail market, ecommerce brands face their greatest challenge when it comes to customer acquisition.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Customer acquisition strategy for DTC brands needs to focus specifically on two areas: The customer&#8217;s experience and finding underpriced attention in the digital marketplace.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Upgrading the customer experience means finding ways to reduce friction in the online shopping experience. Brands can do this by offering seamless, omnichannel shopping, the use of augmented reality (AR) that allows customers to \u201ctry out\u201d products virtually, and strategic communication with the customer to ensure the customer feels connected to your brand.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Getting the customer\u2019s attention is at the forefront of all customer acquisition strategies. <a href=\"https:\/\/grin.co\/blog\/influencer-marketing-on-pinterest\/\">Pinterest<\/a> is fast becoming one of the best customer acquisition tools for DTC brands because the majority of their users are making non-branded searches. This allows DTC brands to get their products discovered by an increasing number of potential buyers. Other platforms like YouTube, TikTok, and podcasts are great tools for DTC brands, especially as the cost of advertising on platforms like Google, Instagram, and Facebook, continues to skyrocket. In all social channels, DTC brands need to use <\/span><a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/best-influencer-marketing-campaigns-2020\/\"><span style=\"font-weight: 400;\">creative marketing<\/span><\/a><span style=\"font-weight: 400;\"> that brings in customers who don\u2019t feel like they are being sold to.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How Has COVID Affected DTC strategy?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Over the last ten years, the direct-to-consumer trends have matured and changed. The effect of the COVID-19 pandemic has changed the landscape much more rapidly.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">At the end of the third quarter, 2020, E-commerce sales accounted for 14.1% of total retail sales, a 36.7% increase from the year before. (source: <\/span><a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.census.gov\/retail\/mrts\/www\/data\/pdf\/ec_current.pdf?\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"><span style=\"font-weight: 400;\">census.gov<\/span><\/a><span style=\"font-weight: 400;\">). This sudden increase in ecommerce shopping has brought us a very crowded online market, heading into 2021.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The ecommerce trends brought on by the COVID-19 pandemic have created an increasingly competitive arena for DTC brands.&nbsp; Legacy DTC brands are increasing their marketing budgets in an effort to stay relevant and traditional brick-and-mortar retailers continue to push for online sales so they can reach consumers who are staying home.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Amidst this competitive landscape, focusing on these three strategies can help brands succeed in 2021.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3 Consumer trends DTC brands should focus on in 2021<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Customers Expect a Personal Touch<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Consumers are shopping online more and more, but the comforts and social experience of in-person shopping are still a top priority.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC brands who find innovative ways to replicate the experience of in-person shopping will be at the top of their markets. Some 2021&nbsp; innovations for DTC brands are&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Video: One of the most emotional forms of media and can help brands establish a personal connection with their customers.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><a href=\"https:\/\/grin.co\/blog\/most-important-social-media-trends\/\" class=\"rank-math-link\">Augmented Reality<\/a>(AR): Allows DTC Brands to recreate the hands-on experience of shopping in a digital environment.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Brick-and-Mortar Pop-Ups: Increasingly popular for DTC brands who want the allure of brick-and-mortar retail offered in an exciting new way that fits with the millennial and <a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/gen-z-marketing-top-gen-z-influencers-to-follow\/\">gen z<\/a> appetite.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">The pandemic has forced ecommerce to adopt new standards in their online experience. Customers are also expecting more and will spend their money with the brands who give it to them.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC brands that fail to connect directly to their customers and lead them through a relationship-driven shopping experience are going to fall behind in 2021.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"890\" height=\"500\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/warby-parker-vr-content-2019.jpg.webp\" alt=\"Warby Parker's AR tool\" class=\"wp-image-25025\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/warby-parker-vr-content-2019.jpg.webp 890w, https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/warby-parker-vr-content-2019.jpg-300x169.webp 300w, https:\/\/grin.co\/wp-content\/uploads\/2022\/08\/warby-parker-vr-content-2019.jpg-768x431.webp 768w\" sizes=\"auto, (max-width: 890px) 100vw, 890px\" \/><figcaption class=\"wp-element-caption\"><em>Image via <a href=\"https:\/\/www.adweek.com\/performance-marketing\/warby-parker-is-using-augmented-reality-to-help-people-find-frames-that-fit\/\" target=\"_blank\" rel=\"noopener\">Adweek<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Easy Online Shopping and Reliable Delivery<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Customer acquisition is only half the story. Operations are key for direct-to-consumer brands.&nbsp; DTC brands need to provide a seamless experience from the moment customers first learn about their brand, to the day when they receive that \u201cthank you for your order\u201d email asking for a review.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">DTC Brands need to be conscious of all the places where their ideal consumers like to shop and make sure their products can be found in those marketplaces. DTC Brands need an ecommerce platform that integrates easily with social channels, and other online shopping platforms, so they can provide customers a unified, omnichannel shopping experience.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">On the shipping and fulfillment end of things, the delivery landscape is not going to settle down any time soon, so DTC brands need to be ever-evolving. Strategies may include incorporating <a href=\"https:\/\/www.shipbob.com\/3pl\/\" target=\"_blank\" rel=\"noreferrer noopener\">3pl<\/a> tools that allow for more sophistication in their ecommerce sites as well as easier order fulfillment. DTC brands should also consider expanding their shipping agreements to ensure faster shipping and lower costs that can be passed on to the consumer.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Some successful ecommerce companies are even moving parts of the <\/span><a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/hbr.org\/2020\/03\/reinventing-the-direct-to-consumer-business-model\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">distribution chain<\/span><\/a><span style=\"font-weight: 400;\"> in-house as a way to cut costs. When that is not an option, forming partnerships with software companies, agencies, and other ecommerce brands with a similar target audience is one of the easiest ways to enhance the direct-to-consumer business model.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Without the proper operations tools and strategic partnerships in place, DTC brands will <\/span><a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/top-5-ways-dtc-brands-can-stay-ahead\/\"><span style=\"font-weight: 400;\">fall behind<\/span><\/a><span style=\"font-weight: 400;\"> their competitors as bad reviews begin to pile up. Evolving operations to follow the patterns of both consumer behavior and distribution channels can mean the difference between brands that stay the course in 2021, and those that lose out.<\/span><\/p>\n\n\n\n<div class=\"infogram-embed\" data-id=\"_\/CX2nMgjwNPbb47lqbpm2\" data-type=\"interactive\" data-title=\"Wrap Up_Consumer_Fulfillment 1\"><\/div><script>!function(e,i,n,s){var t=\"InfogramEmbeds\",d=e.getElementsByTagName(\"script\")[0];if(window[t]&&window[t].initialized)window[t].process&&window[t].process();else if(!e.getElementById(n)){var o=e.createElement(\"script\");o.async=1,o.id=n,o.src=\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\",d.parentNode.insertBefore(o,d)}}(document,0,\"infogram-async\");<\/script>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3. Tools and Strategies That Are Focused on Customer Retention<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Since the cost of customer acquisition is continuing to rise, especially for ecommerce-only brands, <a href=\"https:\/\/www.dialpad.com\/uk\/blog\/customer-retention\/\" target=\"_blank\" rel=\"noopener\">customer retention<\/a> and increasing customer lifetime value are a must for DTC brands who want to stay profitable. Product quality is at the core of customer retention. But the way a brand presents itself to customers can be just as important in building brand loyalty.<\/span><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Authenticity remains one of the key elements of building a consumer\u2019s trust in a brand. When a brand figures out how to be authentic in its marketing and customer service, it\u2019ll be able to keep customers around for a long, long time.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To achieve authenticity, brands can show off their unique personality through their communications, <a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.shopify.com\/blog\/ecommerce-packaging#7\" target=\"_blank\" rel=\"noreferrer noopener\">packaging<\/a>, or by reaching out with a personalized <\/span><a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.bonjoro.com\/videofunnels\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">video<\/span><\/a><span style=\"font-weight: 400;\"> after purchase. Brands will also seem more relatable if they repurpose user-generated content (<\/span><a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/user-generated-content\/\"><span style=\"font-weight: 400;\">UGC<\/span><\/a><span style=\"font-weight: 400;\">) in their product descriptions, websites, <a class=\"rank-math-link\" href=\"https:\/\/grin.co\/blog\/influencer-content-whitelisting-everything-you-need-to-know\/\">ads<\/a>, and organic social.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Since humans are by nature, social creatures, creating a sense of community is a great way to ensure customer longevity. Reviews are the first and probably the easiest way to build this. Brands that partner with influencers who are also their customers, benefit from the connection to the influencer\u2019s community. Another way to foster community is by following the ecommerce product trends of subscription-based products, offering member<\/span><span style=\"font-weight: 400;\"> benefits, as well as incentives for returning customers.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We all learned how true it is that the only constant in life is change. So as customer acquisition costs continue to spike, a dedicated customer retention strategy is one of the keys to weathering the flux and unexpected curve balls that 2021 is most likely to bring us.<\/span><\/p>\n\n\n\n<blockquote class=\"instagram-media\" data-instgrm-captioned=\"\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CdYr73oF_sl\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/CdYr73oF_sl\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\" rel=\"noopener\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/CdYr73oF_sl\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\" rel=\"noopener\">A post shared by Penny Lane ???? (@pennylanesgoldenlife)<\/a><\/p><\/div><\/blockquote> <script async=\"\" src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Conclusion: Stay on top of DTC ecommerce trends and ramp your customer acquisition in the new year<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">There has never been a better time to be a DTC ecommerce brand. But with this rise in online shopping, come the challenges of increased competition. In order to be profitable and succeed as a&nbsp; brand in 2021, companies need to focus their customer acquisition strategies on forming a relationship with the consumer. Using the newest innovations in both tech and social media, DTC brands are able to provide a personalized customer experience and gain insights on what strategies are working for both customer acquisition and retention.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We have an exciting road ahead of us and brands who follow these DTC trends, listen to their customers, and develop strategies to meet their customer\u2019s needs, are going to get the most out of ecommerce in 2021.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Updated: February 2024<\/h3>\n\n\n\n<div id=\"div-c76a6e4\" class=\"div-c565452\" style=\"--ccaos-duration:0.3s;--ccaos-delay:0.1s;--ccaos-easing:ease-in-outs;\" data-aos=\"fade-in-down-small\" data-aos-once=\"true\"><svg height=\"0\" width=\"0\"><defs><clipPath id=\"div-c565452-path\"><path d=\"M64.5,56.5Q63,63,56.5,65.5Q50,68,32.5,76.5Q15,85,19,67.5Q23,50,32.5,46Q42,42,46,40.5Q50,39,61.5,33Q73,27,69.5,38.5Q66,50,64.5,56.5Z\"><\/path><\/clipPath><\/defs><\/svg>\n<h6 id=\"heading-c1de810\" class=\"heading-cdf8788\" style=\"--ccaos-duration:0.5s;\" data-aos=\"fade-in-up-small\" data-aos-once=\"true\">Hand-Picked Content<\/h6>\n\n\n\n<div id=\"query-c11b971\" class=\"query-c508aee\" style=\"--ccaos-duration:0.8s;--ccaos-easing:eases;\" data-aos=\"fade\" data-query_id=\"1\">\n<div id=\"querytemplate-c7754a3\" class=\"querytemplate-ce239e0\" cc-query-template=\"\"><div class=\"cc-query-item\">\n<a id=\"div-ca48dff\" class=\"div-cbf5676 \" href=\"https:\/\/grin.co\/blog\/making-the-switch-from-brick-and-mortar-to-ecommerce\/\">\n<div id=\"div-c05f3fd\" class=\"div-c900074\">\n<div id=\"div-cb223eb\" class=\"div-c9cfaa8\">\n<h6 id=\"heading-c70bd98\" class=\"heading-c18178a\">Sep<\/h6>\n\n\n\n<h6 id=\"heading-c843c6f\" class=\"heading-c37cc8f\">01<\/h6>\n<\/div>\n\n\n\n<img loading=\"lazy\" decoding=\"async\" id=\"image-cf19752\" class=\"image-c8d1c15 cc-img\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/09\/online-shopping-social-image.webp\" alt=\"\" height=\"640\" width=\"960\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/09\/online-shopping-social-image.webp 960w, https:\/\/grin.co\/wp-content\/uploads\/2021\/09\/online-shopping-social-image-300x200.webp 300w, https:\/\/grin.co\/wp-content\/uploads\/2021\/09\/online-shopping-social-image-768x512.webp 768w, https:\/\/grin.co\/wp-content\/uploads\/2021\/09\/online-shopping-social-image-150x100.webp 150w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\">\n<\/div>\n\n\n\n<div id=\"div-c373369\" class=\"div-cb8c2ee\">\n<p id=\"paragraph-c666d7a\" class=\"paragraph-c74b91e\">Content Management<\/p>\n\n\n\n<h6 id=\"heading-c472584\" class=\"heading-c9a167f\">DTC Strategy 2024: Making the Switch from Brick-and-Mortar to Ecommerce<\/h6>\n\n\n\n<p id=\"paragraph-cad9a5e\" class=\"paragraph-c469b07\"><\/p>\n\n\n\n<div id=\"button-c003ebb\" class=\"button-c929d4d cc-btn\">Read More<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M27.707 16.707l-9 9c-0.181 0.181-0.431 0.293-0.707 0.293-0.552 0-1-0.448-1-1 0-0.276 0.112-0.526 0.293-0.707l7.293-7.293h-19.586c-0.552 0-1-0.448-1-1s0.448-1 1-1v0h19.586l-7.293-7.293c-0.181-0.181-0.293-0.431-0.293-0.707 0-0.552 0.448-1 1-1 0.276 0 0.526 0.112 0.707 0.293l9 9c0.181 0.181 0.293 0.431 0.293 0.707s-0.112 0.526-0.293 0.707v0z\"><\/path><\/svg><\/div>\n<\/div>\n<\/a>\n<\/div><div class=\"cc-query-item\">\n<a id=\"div-ca48dff-q-2\" class=\"div-cbf5676 \" href=\"https:\/\/grin.co\/blog\/dtc-brands-frictionless-shopping-experience\/\">\n<div id=\"div-c05f3fd-q-2\" class=\"div-c900074\">\n<div id=\"div-cb223eb-q-2\" class=\"div-c9cfaa8\">\n<h6 id=\"heading-c70bd98-q-2\" class=\"heading-c18178a\">Jun<\/h6>\n\n\n\n<h6 id=\"heading-c843c6f-q-2\" class=\"heading-c37cc8f\">02<\/h6>\n<\/div>\n\n\n\n<img loading=\"lazy\" decoding=\"async\" id=\"image-cf19752-q-2\" class=\"image-c8d1c15 cc-img\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/06\/How-Dtc-Brands-Can-Create-a-Frictionless-Shopping-Experience-for-Customers.jpg\" alt=\"\" height=\"400\" width=\"600\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/06\/How-Dtc-Brands-Can-Create-a-Frictionless-Shopping-Experience-for-Customers.jpg 600w, https:\/\/grin.co\/wp-content\/uploads\/2021\/06\/How-Dtc-Brands-Can-Create-a-Frictionless-Shopping-Experience-for-Customers-300x200.jpg 300w, https:\/\/grin.co\/wp-content\/uploads\/2021\/06\/How-Dtc-Brands-Can-Create-a-Frictionless-Shopping-Experience-for-Customers-150x100.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\">\n<\/div>\n\n\n\n<div id=\"div-c373369-q-2\" class=\"div-cb8c2ee\">\n<p id=\"paragraph-c666d7a-q-2\" class=\"paragraph-c74b91e\">Content Management<\/p>\n\n\n\n<h6 id=\"heading-c472584-q-2\" class=\"heading-c9a167f\">How DTC Brands Can Create a Frictionless Shopping Experience for Customers<\/h6>\n\n\n\n<p id=\"paragraph-cad9a5e-q-2\" class=\"paragraph-c469b07\"><\/p>\n\n\n\n<div id=\"button-c003ebb-q-2\" class=\"button-c929d4d cc-btn\">Read More<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M27.707 16.707l-9 9c-0.181 0.181-0.431 0.293-0.707 0.293-0.552 0-1-0.448-1-1 0-0.276 0.112-0.526 0.293-0.707l7.293-7.293h-19.586c-0.552 0-1-0.448-1-1s0.448-1 1-1v0h19.586l-7.293-7.293c-0.181-0.181-0.293-0.431-0.293-0.707 0-0.552 0.448-1 1-1 0.276 0 0.526 0.112 0.707 0.293l9 9c0.181 0.181 0.293 0.431 0.293 0.707s-0.112 0.526-0.293 0.707v0z\"><\/path><\/svg><\/div>\n<\/div>\n<\/a>\n<\/div><div class=\"cc-query-item\" data-lastpost=\"1\">\n<a id=\"div-ca48dff-q-3\" class=\"div-cbf5676 \" href=\"https:\/\/grin.co\/blog\/top-direct-to-consumer-dtc-brands-to-watch\/\">\n<div id=\"div-c05f3fd-q-3\" class=\"div-c900074\">\n<div id=\"div-cb223eb-q-3\" class=\"div-c9cfaa8\">\n<h6 id=\"heading-c70bd98-q-3\" class=\"heading-c18178a\">Feb<\/h6>\n\n\n\n<h6 id=\"heading-c843c6f-q-3\" class=\"heading-c37cc8f\">22<\/h6>\n<\/div>\n\n\n\n<img loading=\"lazy\" decoding=\"async\" id=\"image-cf19752-q-3\" class=\"image-c8d1c15 cc-img\" src=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/02\/dtc-trends.jpg\" alt=\"\" height=\"400\" width=\"600\" srcset=\"https:\/\/grin.co\/wp-content\/uploads\/2021\/02\/dtc-trends.jpg 600w, https:\/\/grin.co\/wp-content\/uploads\/2021\/02\/dtc-trends-300x200.jpg 300w, https:\/\/grin.co\/wp-content\/uploads\/2021\/02\/dtc-trends-150x100.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\">\n<\/div>\n\n\n\n<div id=\"div-c373369-q-3\" class=\"div-cb8c2ee\">\n<p id=\"paragraph-c666d7a-q-3\" class=\"paragraph-c74b91e\">Content Management<\/p>\n\n\n\n<h6 id=\"heading-c472584-q-3\" class=\"heading-c9a167f\">Top Direct-to-Consumer (DTC) Brands to Watch<\/h6>\n\n\n\n<p id=\"paragraph-cad9a5e-q-3\" class=\"paragraph-c469b07\"><\/p>\n\n\n\n<div id=\"button-c003ebb-q-3\" class=\"button-c929d4d cc-btn\">Read More<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M27.707 16.707l-9 9c-0.181 0.181-0.431 0.293-0.707 0.293-0.552 0-1-0.448-1-1 0-0.276 0.112-0.526 0.293-0.707l7.293-7.293h-19.586c-0.552 0-1-0.448-1-1s0.448-1 1-1v0h19.586l-7.293-7.293c-0.181-0.181-0.293-0.431-0.293-0.707 0-0.552 0.448-1 1-1 0.276 0 0.526 0.112 0.707 0.293l9 9c0.181 0.181 0.293 0.431 0.293 0.707s-0.112 0.526-0.293 0.707v0z\"><\/path><\/svg><\/div>\n<\/div>\n<\/a>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When ecommerce was still in the early stages, the direct-to-consumer business model was so innovative that new companies could grow to multi-million dollar enterprises in just a few years. <\/p>\n","protected":false},"author":2,"featured_media":14113,"comment_status":"open","ping_status":"open","sticky":false,"template":"wp-custom-template-blog-single","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[103],"tags":[],"content-type":[208],"level":[201],"platform":[],"type-of-creator":[],"marketing-type":[180],"topics":[],"post-author":[147],"individual_goals":[118,119,122],"industry":[],"program_status":[113],"class_list":["post-14042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-management","content-type-blog","level-beginner","marketing-type-dtc-marketing","post-author-grin-contributor","individual_goals-increase-brand-awareness","individual_goals-drive-sales","individual_goals-marketing-innovation","program_status-beginner-0-10"],"acf":{"notification_sent":true,"view_count":10156,"for_creators":"","separated_thumbnail":null,"video_cover":"","ai_summary":"","faq":null,"hand_picked_content":null,"read_duration":17,"content_type":208},"_links":{"self":[{"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/posts\/14042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/comments?post=14042"}],"version-history":[{"count":1,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/posts\/14042\/revisions"}],"predecessor-version":[{"id":50225,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/posts\/14042\/revisions\/50225"}],"acf:term":[{"embeddable":true,"taxonomy":"content-type","href":"https:\/\/grin.co\/wp-json\/wp\/v2\/content-type\/208"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/media\/14113"}],"wp:attachment":[{"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/media?parent=14042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/categories?post=14042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/tags?post=14042"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/content-type?post=14042"},{"taxonomy":"level","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/level?post=14042"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/platform?post=14042"},{"taxonomy":"type-of-creator","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/type-of-creator?post=14042"},{"taxonomy":"marketing-type","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/marketing-type?post=14042"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/topics?post=14042"},{"taxonomy":"post-author","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/post-author?post=14042"},{"taxonomy":"individual_goals","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/individual_goals?post=14042"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/industry?post=14042"},{"taxonomy":"program_status","embeddable":true,"href":"https:\/\/grin.co\/wp-json\/wp\/v2\/program_status?post=14042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}